Shipping & Returns

Shipping & Returns Our Returns and Refund Policy Under the Distance Selling Regulations, you have the legal right to cancel your order within 7 working days of receipt of the goods with the exception of, edible items and personalised products. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office. We pride ourselves on offering high quality products and first class customer service. When you receive your order, we want you to be 100% satisfied and nothing less! Therefore, we offer a 100% money-back guarantee on all of our products except, edible items, personalised products and special order items. Special order items are products that are a non-stocked item that we order in specifically for an individual customer. Please note that, edible items, personalised products and special order items are non-returnable and exchanges or refunds will not be authorised on these type of items unless faulty or damaged. If for any reason you are not completely satisfied with your purchase, please contact our customer care team either through our contact page or email at favourfavors@live.co.uk within 7 working days of receipt of the goods if you require a refund or 28 days of receipt of goods for an exchange, so we can authorise your return. Please note that all returns must be authorised and sent back to us within 7 days of receipt of the goods for a refund or 28 days of receipt of the goods for an exchange, unused, in original packaging and in a re-sellable condition. When returning your items, please make sure to include the original invoice otherwise your returns procedure may be delayed. We advise that you return your items on a Recorded Delivery service that requires a signature for proof of delivery as we will not accept any responsibility for items that get lost in the post or undelivered. It is your responsibility to ensure items are safely returned to us within the required period. It is your responsibility for the cost of returning the goods (unless goods are faulty or damaged in which case we will collect by our courier). Please allow up to 7 working days for your refund to be processed once we've received your goods. Ordering Personalised Items We will print your personalised items exactly as you enter them when you place your order. It is not the responsibility of Favourfavors to correct spellings, add punctuation or insert capital letters. Please ensure that you enter any text as you wish it to appear on your personalised item. Please note that we are unable to accept any cancellations on personalised items. All orders for personalised items are final. UK Delivery Please note that all delivery times stated on this page are the time scales once your order has left the warehouse and not from the date you place your order. Please see the individual product page for delivery timescales from date of order. International Delivery Please note that all delivery times stated on this page are the time scales once your order has left the warehouse and not from the date you place your order. Please see the individual product page for delivery timescales from date of order. PO BOX and BFPO Addresses Sorry! We are unable to deliver to any PO Box address or BFPO address at this time Please Note: The delivery times are the number of working days your order will take to be delivered to your door from the date we despatch your order from the warehouse and not from the date you place your order. Your order will usually be despatched within 7-14 working days from the day that you placed your order depending on stock availability. Personalised items normally take up to 28 working days depending on the item that is being personalised. If you have any questions or would like to discuss any situation regarding the ordering or delivery of your products, then please do not hesitate to contact our customer care team.